FAQ’s

FAQ’s
Q. What do I get when I complete the course?
A. When you have successfully passed the course you will receive a certificate from NarpsUK, an emblem to use on your website and literature and if you are taking the NarpsUK Pet Sitting and Dog Walking Full Course you with receive certification from Lantra Awards
Q. Who are Lantra Awards?
A. Lantra Awards are a nationally recognised Awarding Organisation with over 40 years of experience. Lantra develop and deliver top-quality training courses and qualifications to meet the needs of employers and learners. Lantra is the UK's Sector Skills Council for land-based and environmental industries.
Q. I have paid but can’t get access to the course?
A. When you sign up and pay for the course you will receive an enrolment key by email. You will need to enter this enrolment key into the enrolment key box on the course you have selected, if you have not received this please
Q. Will I receive help and support if needed?
A. Yes you can call our office Mon – Fri (9am – 5pm) and we will be happy to help and support our students through the courses. You can also email any questions or queries you have to ashleigh@narpsuk.co.uk and we will get back to you within 24 hours. Alternatively you can call NarpsUK on 01322 683564 and leave a message with and someone in the course department will get back to you.
Q. Can I take a paper based course?
A. Unfortunately our courses are only available online. We have designed our courses to be as user friendly with easy access, simple buttons and multiple choice question. If you are struggling with the course online we are always here for any support you may need.
Q. How long will I have to wait until I receive the certificate?
A. When you pass the course you will automatically get access to a certificate, which you can print from home, and the emblem will be sent to you via email. You should receive the NarpsUK certificate within a week of passing the course and if you have taken the full course or have completed all of the short courses you will receive your Lantra Awards certificate within 2 months of passing. These take a little longer as they are sent out from Lantra.
Q. How long will the course take to complete?
A. On average the Full NarpsUK Pet Sitting and Dog Walking Business course takes around 20 hours to complete with a final assessment at the end which takes around 30 minutes. The short courses take 1-2 hours to complete with a final assessment which takes around 15-20 minutes. However you will have access to the course for one
Q. How long do I have to complete the course?
A. Your course will be active for 12 months starting from when the enrolment key has been input and you have logged in for the first time.
Q. Can I pay over the phone?
A. Unfortunately we can only accept payments through PayPal on our website. You do not need a PayPal account to pay, you can check out through Paypal as a guest using your Credit or Debit card.
If your question has not been answered on our FAQ’s page please feel free to contact us by email
and we will answer any queries you have within 48hrs
Last modified: Monday, 19 October 2015, 11:00 AM